Are your tank cleaning additives approved?
Yes, many of our products are approved by IMO and major coatings manufacturers. Click here to view our latest approvals list.
Can you deliver globally?
Yes, we presently deliver chemical products in over 25 countries on short lead times. Please view our distribution list.
How long does delivery take?
This depends on the type of transport. On our agents’ vehicles this can be same day if vessel is close to stock location. If 3rd party groupage, usually to save cost or for extended travel distance, this is 1 – 3 working days in most of the countries we supply.
Do you charge for delivery?
Yes, this is charged at cost depending on type of transport and urgency.
What is your refund policy?
Once goods are despatched we charge 100% cancellation fee for return of unwanted product. Orders can be cancelled at any time prior to despatch providing they are stock items and not made to order.
What are your opening hours?
Our normal office hours are 09:00 to 17:00 GMT Monday to Friday. Contact outside these hours is possible by email on 24/7 basis with all responses sent within 8 hours.
Do you have sales offices outside the UK?
No, whilst information technology, or rather its absence, used to demand a global network of sales offices we utilise the latest technologies available to manage our global accounts and order book from the UK.
Can you price match?
Yes, on a case by case basis for stated equivalents as shown on this page.
Can we return empty cans/drums?
No, all packaging is supplied on a non-returnable basis. Please ensure cartons and containers are empty and cleaned prior to recycling alongside the rest of your garbage. Our Mariwaste Press is ideal for minimising garbage volume.
Do you provide Material Safety Data Sheets (MSDS) for your products?
Yes, all chemicals are supplied with safety data sheets. Contact us if you require these.